FAQs

It is easy to update your Scitron account and view your orders any time through ‘My Account’. My Account allows you complete control over your transactions on Scitron. Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, find details about your reward points and your wishlist.

To register, please click on “My Account” on our website. Enter your details to complete the registration by signing up.

Yes. Registering on the website is completely free.

Yes, they are. Please go through to the website’s Privacy Policy to know more.

Click on ‘Forgot Password’ option available during “Sign In” and a link to reset your password will be mailed to you on your registered email id.

You can easily edit your personal information in the “My Account” section on the website.

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.

Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by us.

COD Verification Pending: Your order has been received by us but is processed only after a verification call made to your number and your approval of the COD order on that call.

Order Shipped: Your order has been shipped by us and is on its way to the location specified by you for delivery.

Order Cancelled: Your order was cancelled.

Once your order has been logged and payment authorization has been received, we will confirm receipt of the order and begin processing it.

You will receive an email containing the details of your order when we confirm it. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch and delivery time.

You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).

Unfortunately, products listed as ‘Sold Out’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s re-availability.

You can review the status of your order and other related information in the ‘My Account’ section of the website. In the My Account page, click on the ‘My Orders’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link.

You can use Credit/Debit card, Internet Banking or Cash on Delivery option to make your purchase.

There are no shipping charges on the order amount of above Rs. 499. You would be charged Rs.50 as delivery charges if your order amount is less than Rs. 499.

An additional Rs. 50 COD charges will be applicable if your COD purchase is less than Rs. 499.

There are zero hidden charges when you make a purchase on Scitron. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

If you are not comfortable making an online payment on Scitron.com, you can opt for the Cash on Delivery payment mode. With COD, you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online

The maximum order value for a Cash on Delivery (COD) payment is Rs 10,000. It is strictly a cash-only payment method. Rs. 50 COD charges will be applicable if your COD purchase is less than Rs. 499.

Credit card

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need to provide your card number, expiry date and your three-digit CVV number (found on the backside of the card). After entering these details, you will be redirected to the bank’s secure page for entering the online 3D Secure password.

Debit card

We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need to provide your card number, expiry date (optional for Maestro cards)  and your three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Due to certain glitches, this might happen. Place the order and process the payment once again to complete your purchase.

 

Before a new order, kindly check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.

 

If your bank informs you otherwise, please get back to us. If the money has been credited to our account we would initiate a refund within 3 days after you place your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

Net Banking: 2-4 business days

Debit Card: 5-7 business days

Credit Card: 7-21 business days

In case your order is not successful and Scitron reward points has been deducted from your account, we would proactively initiate refund of those reward points within 3 business days.

All items that have the “Cash on Delivery Available” icon are valid for order by Cash on Delivery.

Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select “Pay By Cash on Delivery”. Enter your name, contact details and address to receive your COD order.

Once we receive your order, it will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on care@Scitron.com or please give us a call on +91-7400295000 with your order number for any clarification.

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.

As soon as we ship your order, you will receive an e-mail notification with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner on our website www.Scitron.com. Online tracking usually goes live within 24- 48 business hours post shipping.

The duration of dispatching an order depends on the type of order you have placed. Types of order are:

In-stock items (Items that we stock in our 4 warehouses across India: Gurgaon, Mumbai, Bangalore and Delhi): These items are dispatched the same or the next day of order placement.

JIT Items (Just-in-time Items): These items are procured from vendors on receiving your confirmation on an order. It takes 2-7 business days to dispatch JIT orders after you have placed an order.

Drop-ship Items: These items are shipped directly by our vendors to you. It takes 2-5 business days to dispatch drop-ship orders.

We strive to dispatch your order as soon as possible. In case you have placed a mixed order of In-stock, JIT and Drop-ship items, we sub-divide your order and dispatch it in parts, shipping the earliest available items first.

At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.

We deliver an order free of cost at your doorstep for all orders above Rs 500. We bear all the Octroi/sales tax and there is no additional shipping charge that you have to pay at the time of the delivery.

However, if you order amount is less than Rs 500, a minimal shipping charge of Rs 50 is applicable.

Note: Certain additional procedures like state-wise taxes may apply to your order depending upon you order type, the utility of your order, the order size and the state/region the order is being delivered to.

10 Day Return Policy

We offer you complete peace of mind while ordering at Scitron – you can return all items within 10 days of receipt of goods.

If you are not satisfied with what you have bought, we will gladly take it back within 10 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

We also will refund you the shipping charges in store credits. Please ensure that the product is unused and the tags, boxes and other packaging is intact.

If an item is found defective, please get in touch with our customer care on care@Scitron.com or call us on +91- 7400295000 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.

Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, upset stomach, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product

 

Following shall NOT be eligible for return or replacement:

1.Damages due to misuse of product

2.Incidental damage due to malfunctioning of product

3.Any consumable item which has been used or installed

4.Products with tampered or missing serial / UPC numbers

Any damage / defect which are not covered under the manufacturer’s warranty

Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered

Some special rules for promotional offers may override “Scitron.com’s 14 Day Returns Policy”

In case of any queries, please write to our customer care on care@Scitron.com or call us on +91 – 7400295000

You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible we will facilitate the pick-up of the item through Scitron Reach or through our courier partners like FEDEX, bluedart etc. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier costs.

What are the modes of refund available after cancellation?

Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

The expected timelines are as below:

  • Net Banking 2-4 business days
  • Debit Card 5-7 business days
  • Credit Card 7-21 business days

Once you have requested the cancellation of item(s) in your order, Scitron

will complete the cancellation and initiate the refund, depending on your preference.

To give you the best deals around, we occasionally issue promo coupons. It is a simple code which can be applied to get discounts.

No two coupons can be applied at the same time. In general our promotions cannot be used in conjunction with any other offer.

Add products you want to shop in your cart. Once you are on the cart page, you will see the list of offers available for you which you can apply on your cart. Also you can enter the coupon code on this page. You would have to be logged in to be able to use any offers or coupons.

You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible we will facilitate the pick-up of the item through Scitron Reach or through our courier partners like FEDEX, bluedart etc. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier costs.

What are the modes of refund available after cancellation?

Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

The expected timelines are as below:

  • Net Banking 2-4 business days
  • Debit Card 5-7 business days
  • Credit Card 7-21 business days

Once you have requested the cancellation of item(s) in your order, Scitron

will complete the cancellation and initiate the refund, depending on your preference.